Refund policy

At Sweet Sterling, every piece is made to hold something meaningful. Because our lockets can be personalized just for you, all personalized locket purchases are final sale and are not eligible for return or exchange.

Non-Personalized Charms & Chains

Our non-personalized charms may be returned or exchanged within 14 days of delivery, provided they are unworn and in their original condition and packaging. Customers are responsible for return shipping costs.

Whether purchased on their own or alongside a locket, charms must be returned in their original condition to be eligible for a return or exchange.

Damaged or Incorrect Orders

We want you to be happy with your order. If your piece arrives damaged, defective, or different from what you ordered, please email hello@sweetsterling.com within 7 days of delivery. Include your order number and a photo of the issue, and we’ll work with you to make it right.

We cannot accept returns or exchanges for personalized lockets due to a change of mind, incorrect personalization information provided at checkout, or normal wear and tear.

For non-personalized charms, returns are not accepted after the 14-day return window or if the item has been worn, damaged, or altered.

If you’re ever unsure about an order, please reach out to us. We’re happy to help!